Logistics plays a crucial role in the success of businesses across various industries. It involves the coordination and management of goods, services, and information from point of origin to consumption. This case study focuses on a logistics company which faced challenges in its daily operations, such as rider management to drive accuracy, efficiency and seamless operations to support its e-commerce and q-commerce clients.
Our client wanted to make their platform better and more reliable in order to win business in the competitive market with a differentiator of managing its rider force more efficiently. They wanted to solve few problems such as the ones highlighted below with additional feature sets to be added on in subsequent phases.
Unable to track live location of the riders for better monitoring and optimization of last mile delivery to customers, verifiable returns, and security issues.
Delays due to poor routes, unreliable carriers, leading to longer delivery lead times and unhappy customers.
Handling large amounts of daily cash carries risk of theft, mishandling and delays in paying cash on delivery amount to customers.
Verifying against fake deliveries or wrongful attempts to delivery versus actual unavailability of customers to receive their orders was important to maintain quality of delivery service.
Our developers created a flutter based cross-platform mobile app integrated with admin portal and web tracking system for the management to review and monitor rider force. We created following features in the rider app that solved most of the challenges for the client with better management of its last mile delivery workforce.
Automated allocation of deliveries and pickups
Real-time status updates
Route-mapping for delivery efficiency
Photo capturing and geo-location of delivery address
Cash wallet limitation tied to new delivery and pickup order allocation These features helped with operational optimization of the client’s business through:
Leveraged software to optimize routes, minimize empty miles, and pickup / delivery automation based on the route of the drivers. Implemented real-time tracking for proactive shipment management.
Optimized routes and carrier selection led to significant cost savings and track rider locations in real-time.
Faster and more reliable deliveries increased customer satisfaction and loyalty that helped in reducing return ratio of parcels.
Streamlined processes and improved communication led to greater operational efficiency with real time communication with the riders.
The cash wallet management system allowed to safely and regularly deposit cash collected by riders. This helped in reducing cash deposit delays, reduced the risks of theft and improved customer payback time. This resulted in getting an edge for our client in the competitive local market.
By proactively addressing logistics challenges, the company achieved significant improvements in efficiency, cost reduction, and customer satisfaction. This case study demonstrates the value of strategic investments in logistics optimization for business success.
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