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Ramsha Khan
Jan 08, 2026
Telemedicine Startup Costs (2026): Factors Affecting the Price
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Mobile Marketing Facts Challenging Marketers To Up Thei...
Mobile users today have already outweighed desktop users. Perhaps you are already reading this on a mobile device. 4 out of 5 customers use smartphones to shop. Moreover, about 70% of mobile searches lead to online action within an hour. Yet we notice a disconnect when it comes to mobile marketing.
Are marketers unable to comprehend the statistics? Or is it the execution of strategies that needs better planning? But we can say this for sure that there is still a plethora of unexplored avenues for mobile marketers.
Going mobile is not an option anymore. It has become the new staple now. in some ways mobile marketing is similar to traditional modes but there are also some innovative modes that truly set it apart. For instance QR codes, app-based marketing, text messages and automated calls are some of the top ways to leverage mobile marketing. It allows brands to directly connect with consumers through their devices at a specific location and in a time-sensitive manner.
Mobile has changed the whole landscape of marketing and influenced the psychographics and consumer purchase behavior in less than a decade. But marketers can’t stay spontaneous, they have to keep up with the latest developments and research to ensure mobile marketing success. In order to stay ahead of their competitors, they have to understand the subtle differences between today’s ecommerce consumer and comprehend the dynamic world of mobile.
For retailers and business owners, mobile marketing can be a deal breaker. The statistics prove that mobile usage is integrated into every system and its hard to imagine marketing without mobile. Yet we tend to miss some of the essential statistics. let’s take a look to comprehend the unexplored avenues of marketing.
Saima Naz
Mar 22, 2018
Crucial Mobile Marketing Mistakes that are Sinking your...
While most brands focus on effective and proven strategies for mobile marketing, they often evade the possibility of what not to do. Usually mobile marketing is a challenging mix of ideas that requires marketers to comprehend consumer behavior and psychology, and the overall dynamics of mobile marketing. Yet, a crucial part often missing from their strategy is how to navigate through the unanticipated challenges.
The idea of mobile campaigns gone wrong often gets the media frenzy but here are some key problem areas that marketers need to address if they are to succeed in the world of mobile.
Mobile marketing without a mobile optimized website is like a river rafting without a raft. That’s right, you know that you are not going to make it alive and it’s not fun either. We all know mobile is here to stay. So, it’s about time marketers start to think about mobile users. Through various campaigns, users are directed to flash website that isn’t optimized for mobile. Obviously, this does more harm than good.
Besides studying the consumer journey in ecommerce, marketers have to make the path as frictionless as possible. Ignoring where the consumer gets stuck is the biggest mistake on the end of rookie marketers. The steps towards conversion should be minimized since the mobile user has even less attention span. Technically the people behind mobile and desktop traffic tend to be the same people but the behavior changes across different devices. Collecting and analyzing the in-app metrics can spot grey areas.
The biggest hurdle to the personalization in mobile marketing campaigns is the lack of confidence. Only 24% marketers say they attempt to personalize mobile experience. If this is true then retailers and business owners are missing out on opportunities for revenue generation. Usually this happens due to the absence of adaptive pages, special search functionalities, and product recommendations. Personalization makes it much easier for shoppers to find what they are looking for in this mobile world, which is half the battle for visitors.
It so happens that we are still on the brink of realization of potential mobile marketing. Perhaps it will take more time for marketers to realize how mobile activity has an effect on consumers. For now, there seems to be a disconnect. Mobile marketing data received from consumer search patterns and buying behavior is marketers gold that is underutilized so far. Various research models now let marketers quantify the effect of their marketing spend via mobile.
Saima Naz
Mar 21, 2018
10 Brands Converging AI Into Retail and e-Commerce
The convergence of AI into retail is making waves. It offers better customer experience, adds relevance and personality and enables a brand to connect with its audience across all platforms.
While businesses are planning to implement Artificial intelligence in the coming years, it’s the retail sector that seems excited about the prospect. Some brands have started to experiment with AI to deliver better customer experience. Others are planning to implement it in the coming years. They realize that ecommerce offers a competitive landscape and the brands that will thrive with success in coming years are the ones that can harness the latest tech. Are you ready to venture towards the future of AI?
Let’s check out how some brands have implemented Artificial Intelligence.
Leading from the front is amazon when it opened an AI backed grocery store called Amazon Go. The store does not have any checkouts and this seems to be an attempt towards automation. The customers who use this app can have an entire shopping experience without waiting in long checkout queues. Their stores without checkout counters are designed to detect objects customers pick. The sensors work in co-ordination with image recognition and the amazon accounts are charged as soon as you exit the store. While Amazon Go is still recovering from tech glitches, the idea of automated shopping has created acceptability in consumer’s mind.

This American department store has coupled image search that allows their customers to click pictures of items anywhere and match it to find if any similar product is available in their inventory. It was an excellent approach to enable customer engagement. Besides this Snap, Find, Shop feature, they have used AR in their store that allows shoppers to compare different outfits in a 360 degree view of themselves.

Not surprisingly, Disney is one of those few brands that have integrated Artificial intelligence to organize product SKUs and are on their way to create Artificial neural networks. They have launched an ecommerce site, shopDisney that employs AI and machine learning to organize product categorization and site searches for the user. They get relevant product recommendations that are tailored for a wider audience.

Paypal is one of those brands that are interested in defeating bad guys at the con using artificial intelligence. After several scams targeted Paypal users, they have decided to detect fraud and manage possible risk with 3 types of modern machine learning algorithms. The system identifies purchase patterns by studying thousands of purchases in the past with fraudulent nature. The idea is to identify the difference between a genuine purchase or that from a list of stolen accounts. As ecommerce continues to grow, the issue of theft will continue to linger but Paypal is a working example for retail brands concerned about data security and theft.
Not far behind in the league of brands that experiment with emerging tech is Starbucks. This time, they intend to imbed AI backed voice activated apps from the likes of Siri. The virtual assistant will be a mobile device companion called My Starbucks Barista. It will allow user to place an order by simply tapping a button and talking to the virtual barista. While the order is prepared in the nearby store, you can pick up your drink without waiting in long queues.

The famous home improvement retailer brand known Lowe’s has been testing store mapping robots called LoweBots in some of their locations. They are walking sales guides equipped with natural language processing that allows them to process and respond to general queries such as “where is hardware section?” They also have built-in sensors to detect people standing idle and inquire them if they would require help.

Sephora is home to elaborate range of cosmetics and beauty products and the online shoppers are often intimidated by the idea of product search. For instance, a typical product search query could give about 200 results but Sephora experimented with chatbot giving beauty advice and product suggestions to ease their purchase decision. It’s an incredible sales tactic using AI that seems innovative and garners better engagement.

Macy’s also appears to be ahead of the curve since they adopted Microsoft’s AI to optimize shopping experience and solve customer issues across all channels. The virtual agent answers the general FAQs and make suggestions but if they are unable to give any further answers than the customers are transferred to Live agent for further assistance thereby making the customer experience swift.
Saima Naz
Feb 12, 2018
The Chatbot Evolution And Its Role In Conversational Co...
The biggest challenge yet opportunity in e-commerce is constant change. With the rise of Ai driven chatbots, we have witnessed a major shift in the way businesses think about conversational commerce.
All entrepreneurs seem excited about the convergence of mobile messaging apps and advances in artificial intelligence. It allows various brands to communicate more effectively with its customers and establish an omni-channel presence through chatbots at reduced costs. The idea is both promising and implementable but is it workable in an environment where customers want to interact with real humans. They’re certainly reassessing their priority.
But can bots overcome personalization issues?
Well that’s exactly where AI comes into play. Currently, tech startups are testing chatbots boosted with machine learning, natural language processing to offer sales and customer support.
In the league of good bots (crawlers, transactional bots, informational bots) vs bad bots(hackers, scarpers, spammers, impersonators), chatbots have developed a personality similar to that of a human. They have seen at least 4 generations of evolution starting from a rudimentary FAQ bot to a sophisticated AI-driven bot that can serve all aspects of conversational commerce by delivering convenience and personalization. Now these bots have already started to improve an online shopper’s experience.
In fact, more shoppers enjoy their interaction with chatbots that can address their queries and make recommendations. At the same time, entrepreneurs and startups are searching for competitive chatbots to integrate in their business for better engagement and customer retention. Here’s how these bots can be categorized.
Generation 1: bots answering FAQ
Generation 2: read my mind bots
Generation 3: Ai driven sophisticated interaction
Generation 4: advanced voice/image recognition
When e-commerce became a sensation, every brand wanted to make sure they catch up to the idea. Eventually, they were also the first to experiment with chatbots. Apple’s Siri, Amazon’s Alexa and Google Assistant soon became the virtual assistants that revolutionized the way consumers interact with brands.
Some interesting and revolutionary ideas came forth as brands joined the bandwagon. They have added their bit of creativity in both operational nature and naming of the bots. Take a look at some of past year’s chatbots:

Saima Naz
Feb 2, 2018