Case Study - 9 - Transforming License Renewals

Introduction

In today’s ever-evolving technological landscape, a Fortune 1000 company has established itself as a reliable solutions provider, catering to a variety of organizations. The department responsible for renewing software licenses faces a challenging task due to the significant emphasis on hardware and software solutions. They have encountered difficulties with manual procedures, such as managing subscribers on Excel sheets, as they lacked an automated method. This time-consuming approach has resulted in substantial time and effort investments, limiting their bandwidth to effectively engage with clients.

Challenges

1. Dependance on Excel sheets for subscription data

2. Manual scanning leading to delays and inefficiencies

3. Dissimilar sheet formats from different vendors

4. Unavailability of automated system for subscription expiration reminders

5. Individual outreach required for each client

Solutions

1. Provision of a secure and accessible platform for storing and presenting subscription data. 2. Provision of a centralized platform for uploading Excel sheets and editing subscription data. 3. Roles armed with essential access rights for managing data.

Results

- Implementation of a revolutionary solution for the company’s renewal process

- Achievement of widespread simplification and automation

- A substantial drop in manual efforts for the renewal team

- Improved efficiency in subscription data management

- Easy tracking of expiring subscriptions

- Recognition of potential sales opportunities

- Dashboard of key metrics in a visually attractive manner

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Transforming License Renewals by Improving Efficiency

Introduction

Challenges

Solutions

Results

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