Help Desk Support
The skilled IT support specialists at Arpatech are always ready to assist with troubleshooting and resolving IT-related issues quickly. We provide first-level support for a wide range of software and hardware concerns, ensuring that your team can focus on their work. From technical assistance and troubleshooting for end-users to monitoring IT systems and infrastructure, our team ensures that operations remain seamless.
User Account Management
Managing user access and security is critical to protecting your business. Our IT Support staff sets up and manages user accounts, including handling password resets and access to various applications and systems. Whether you're onboarding new employees or processing terminations, we ensure that user setups and terminations are handled promptly and securely, maintaining the integrity of your network and data.
Backup & Disaster Recovery
Data integrity is at the heart of every business today. We work with you to plan, implement, and manage customized backup strategies tailored to your organization's needs. Our services include assisting with regular data backups and providing cloud-based disaster recovery in the event of any issues. By continuously managing and monitoring your backup solutions, we ensure that your data remains secure, up-to-date, and recoverable.
Network Management
Our help desk team is dedicated to resolving your problems quickly and efficiently. We ensure that your business enjoys seamless network connectivity by continuously monitoring, managing, and maintaining your network infrastructure. In the event of a network connectivity issue, we have Network Management Systems (NMS) in place that ensure our alert management teams are quick to resolve all issues, ensuring minimal disruption to your operations.
Desktop & Software Support
We offer a broad range of desktop and software support services to keep your workforce productive. Our team assists with application installations, configurations, and updates, while also managing desktop configurations and user profiles for optimal performance. When application-specific issues arise, we troubleshoot and resolve them to ensure uninterrupted workflows.
Server Management
Servers form the backbone of your IT infrastructure, and our IT support team is dedicated to providing extensive support for managing operating systems, virtualization platforms, and server applications. All our servers are backed by high-security features that also ensure that your servers run smoothly, productively, and efficiently, enabling you to focus on your business operations without worrying about server downtime or other IT-related issues.
By proactively identifying and resolving potential issues before they impact your business, we minimize downtime. Additionally, we assist remote employees through phone, email, or remote desktop software, offering guidance on the use of collaboration tools and cloud-based applications.
We offer comprehensive advisory services, starting with a thorough feasibility study. Our team guides you through selecting the right sourcing model, structuring your help desk team, and providing a detailed cost analysis. Additionally, we recommend the most suitable help desk toolkit for your organization.
We deliver fast, cost-effective incident resolution and proactive problem management by conducting root cause analysis and maintaining continuous monitoring of your IT infrastructure. This approach helps prevent issues before they arise, ensuring operational stability.
When a user encounters an issue, they create a ticket which is automatically generated in our system or manually by a support agent, depending on the method of submission.
The ticket is categorized by issue type and urgency: automated for Level 1 (L1), and assigned to a support agent for complex Level 2 (L2) or Level 3 (L3) tickets.
The assigned support works to resolve the issue and if it requires more specialized knowledge, the ticket is escalated to the next level for a swift and effective resolution.
The user is notified after the issue is resolved. The ticket changes its status and alerts the user of the change.
Everything You Need to Know about IT Help Desk Consulting Services.
We offer a range of IT support services, including troubleshooting software and hardware issues, network connectivity problems, password resets, and assistance with email, VPN, and other enterprise applications listed on the page. If you don’t find the service you require, don’t hesitate to contact us.
You can reach us via phone or email or submit a ticket through our online help desk portal. our team is always ready to help you.
We can remotely assist with software installations, password resets, troubleshooting applications, and resolving internet or network issues.
Support services are included as part of your company’s IT plan. However, certain services, such as hardware replacement, may incur additional fees.
As they say, it takes two to tango! Just tell us your specific needs and we will come up with an innovative solution that will not only meet your objectives but will also help you set apart from your competitors.
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